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Do you still have questions for us? Then we have the answers for you here!

The answers are not enough for you? Then send us an email.

How long does it take to get an appointment?

All participating listeners are volunteers for REDEZEIT and try to offer appointments within a week. 

However, all listeners marked "Quick response" can be reached directly by phone or email and have agreed to get back to you in a short time.


Who are the people who listen to REDEZEIT?

Our listeners are trained coaches who are trained in active listening and in supporting in challenging situations.  


Why should I talk to a stranger?

The last few months have not been easy for any of us and sometimes there are issues that need more space and a listening ear that is empathetic and non-judgemental. Everyone here has different problems, worries, feelings or thoughts. No matter what it is, talking about it helps! And sometimes it might be easier if you talk to someone completely outside. We can help you sort out your thoughts, give you the courage to try something new, if you feel lonely or if you have something on your mind. We are there for you! We listen to you!


Will my employer know that I have contacted REDEZEIT?

All talks about REDEZEIT FOR YOU take place anonymously and in a protected setting. Your employer does not find out who and why REDEZEIT was used by the company or which coach was contacted by you. As part of the cooperation with your employer, REDEZEIT FÜR DICH only passes on completely anonymised page view figures of our website to your employer so that they can see how many people in general from the company make use of the offer. If you do not want this, you can use the public and direct website access via www.redezeitfuerdich.de. 


How does a conversation with REDEZEIT proceed?

Whether it's about work, family or personal issues, such as decision-making or personal development, our listeners cover a wide range of specialist areas and can support you individually. You choose a suitable listener from our list and contact them. For this purpose, you can directly use the email address or a link to the website.  After contacting you and making an appointment, the coach will contact you via the channel you suggested. Each listener has their own way of seeking and conducting a conversation with you. The most important thing is trust.


How do I get an appointment with REDEZEIT?

  1. You choose a listener from our list. You can write an email directly or find out more about him/her via the website link. 

  2. Your listener will contact you within 24 hours and you will make an appointment for your conversation.

  3. Your listener will be there for you free of charge via Skype, Zoom, WhatsApp, Facetime or the phone.

  4. You want to give us feedback after your conversation? We look forward to your feedback, which you can give us via hallo@virtualsupporttalks.de.


Do I get coaching at REDEZEIT?

No, REDEZEIT is about a one-time LISTENING and not about coaching in the classical sense. This offer is also not to be confused with an initial conversation that precedes coaching, because the content is determined exclusively by the current crisis situation (sources: coaching-report.de). Our rules, which every listener must sign, can be found here.

Basically, REDEZEIT is an independent platform and our trained listeners have committed themselves to offering their listening time free of charge and as an offer of help. 


Are all REDEZEIT listeners coaches?

Our listeners are also trained therapists, psychologists and systemic counsellors. 


Does REDEZEIT only take place virtually or can I also meet a coach live?

The REDEZEIT offer currently takes place by telephone or video chat. The form in which you would like to have your conversation with one of our coaches is agreed individually with your chosen REDEZEIT listener. REDEZEIT can be used regardless of location; the listeners are located in Germany, Austria and Switzerland.


Can I talk to the same coach about REDEZEIT several times?

There is no set number of conversations. Each coach can decide individually how much listening time he/she will donate.


What is the mission of REDEZEIT?

REDEZEIT FÜR DICH #virtualsupporttalks is an independent platform of more than 350 coaches, therapists and psychologists trained in listening who volunteer their ears and listen to other people. And they do so free of charge and without obligation. We want to send a signal of hope and support in difficult times.

Our initiative is always relevant, non-profit, society-oriented and free of charge for everyone. It was founded in March 2020 by four practising coaches from Hamburg and pursues neither economic nor political or religious goals. All listeners at REDEZEIT listen regardless of the topic brought up, origin, background, identity, sexuality, religion or political views. We are one of the leading voluntary networks committed to supporting the mental health of the community. Our services are not a substitute for professional coaching or therapy. Our help is a short-term support for all people who want to talk to someone outside about their personal issue. #speechhelp #virtualsupporttalks


What are the goals of REDEZEIT?

We want to counteract listlessness, helplessness, insecurities, (self-)doubt, loneliness, frustration as well as anger and much more with attention and active listening and want to increase self-care and prevention. 

In addition, we want to help people become more aware of their own mental stresses and limitations and also talk about them more openly with people around them. We also want to draw attention to the importance of social values such as listening and commitment. REDEZEIT FÜR DICH thus makes an important contribution to individual mental health. 


Who is behind REDEZEIT FÜR DICH?

In spring 2020, Corona will go around the world. First China, then Italy, skiing holidays and the first cases in Germany. Then everything happened quite quickly: suddenly the first people were working from home and the supermarkets were ruled by the law of the fist for toilet paper, noodles and tinned food.

That was the time when four coaches in Hamburg considered via video conference what all this might mean for the future. It was clear to them that many people would need to talk a lot because of the new situations. Thus the idea was born to give everyone who wants to talk time to listen: speaking time. Free of charge and without obligation. So that everyone who has something on their mind can get it off their chest.


Can I donate something for my REDEZEIT talk?

You are very welcome to do so! As we work entirely on a voluntary basis, we depend on donations to finance our administration, which consists of a website host, communication tools and advertising (e.g. on Facebook). 

Furthermore, we want to use the donations to offer further training and exchange opportunities for our listeners in order to give something back to the community that supports REDEZEIT FÜR DICH.